Shipping Policy​​

At SPCRG, we aim to ensure your handcrafted Mini Bag Model Decorations are delivered safely and efficiently, no matter where you are in the world. This Shipping Policy outlines the details of our shipping services, delivery timelines, costs, and related terms to keep you informed throughout the process.

1. Shipping Coverage

We offer free worldwide shipping on all orders of our Mini Bag Model Decorations. This includes delivery to all countries and regions, with no minimum order value required. Additionally, we cover all associated customs duties and taxes for international shipments—you will not incur any unexpected fees upon delivery.

2. Order Processing Time

Before your order ships, we carefully prepare and inspect each handcrafted item to ensure it meets our quality standards.
  • Processing Time: Typically 1–3 business days (Monday to Friday, excluding UK public holidays). This timeframe may be extended slightly during peak seasons (e.g., holidays, sales) or for custom requests, but we will notify you of any delays via email.
  • Order Confirmation: Once your order is processed and dispatched, you will receive a shipping confirmation email with a tracking number and a link to monitor your package’s progress.

3. Delivery Timelines

Delivery times vary by destination and depend on the shipping carrier’s service. Below are estimated timelines (from the date of dispatch):
Destination Type Estimated Delivery Time Notes
United Kingdom (UK) 2–5 business days Delivered via Royal Mail or DPD.
European Union (EU) 5–10 business days May be subject to minor customs checks (we cover duties/taxes).
North America (USA/CA) 7–14 business days Shipped via DHL or USPS.
Asia Pacific 10–18 business days Shipped via DHL or local postal services.
Rest of World 12–20 business days Timelines may vary due to regional logistics.
Note: These are estimated times only. Delays may occur due to unforeseen circumstances, such as severe weather, customs delays, or carrier disruptions. We are not liable for delays caused by factors outside our control, but we will assist you in tracking and resolving issues where possible.

4. Shipping Carriers

We partner with reputable global and local carriers to ensure reliable delivery, including (but not limited to):
  • Royal Mail (UK domestic)
  • DPD (Europe, UK)
  • DHL (International)
  • USPS (North America)
  • Local postal services for remote regions
The choice of carrier is determined by your destination to optimize speed and cost-efficiency, while maintaining delivery quality.

5. Order Tracking

All orders include tracking functionality:
  • Once your package is dispatched, you will receive a shipping confirmation email with a unique tracking number and a direct link to the carrier’s tracking page.
  • You can enter the tracking number on the carrier’s website to view real-time updates on your package’s location and estimated delivery date.
  • If tracking information does not update within 3 business days of dispatch, please contact our customer service team for assistance.

6. Address Requirements

To avoid delivery delays or failed deliveries:
  • Provide a complete and accurate shipping address (including apartment numbers, street names, and postal codes) during checkout.
  • Ensure the recipient’s name matches the name associated with the delivery address (to comply with carrier and customs requirements).
  • For business addresses, include the company name and a contact person’s phone number.
If an order is returned to us due to an incorrect or incomplete address, you may be required to cover additional shipping costs to resend the package. We will notify you promptly if this occurs.

7. Failed Deliveries

If the carrier is unable to deliver your package (e.g., no one is available to receive it, address is unlocatable), the carrier will typically:
  1. Leave a delivery notice with instructions to rearrange delivery or collect the package from a local depot.
  2. Attempt redelivery 1–2 times (depending on the carrier’s policy).
  3. Return the package to SPCRG if delivery attempts fail or the package is uncollected from the depot.
If your package is returned to us, we will contact you via email to confirm whether you would like a refund (per our Refund Policy) or to resend the package (with any applicable redelivery costs covered by you, if the failure was due to an incorrect address).

8. Shipping for Damaged or Incorrect Items

If you receive a damaged item or the wrong product (due to our error), please contact our customer service team at service@spcrg.com within 48 hours of delivery. Include:
  • Your order number
  • Photos of the damaged item/incorrect product
  • Photos of the original packaging
We will arrange for a free replacement shipment or a full refund (per our Refund Policy) and cover all return shipping costs for the defective/incorrect item.

9. Contact Us

If you have questions about shipping, tracking, or delivery, please reach out to our customer service team:
  • Email: service@spcrg.com
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We are committed to helping you resolve any shipping-related issues and ensuring a smooth delivery experience.