Refund Policy

1. Introduction

2. Eligibility for Refunds

• Unopened and Undamaged Items: To be eligible for a refund, the miniature bag model decoration must be returned in its original, unopened condition, with all tags, packaging, and accessories intact. The product should show no signs of wear, use, or damage.
• Return within the Stated Period: You must initiate the return process within 14 days of receiving the product. Returns received after this 14 – day window may not be eligible for a refund.

3. How to Initiate a Return

• Contact Customer Service: First, reach out to our customer service team at service@spcrg.com. Please include your order number, the reason for the return, and details about the product. Our team will guide you through the return process and provide you with a return authorization number.
• Packaging: Carefully repackage the item in its original packaging. Ensure that all components are included.
• Shipping: You are responsible for arranging and paying for the return shipping costs, unless the return is due to a mistake on our part (such as sending the wrong item or a defective product). We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Process

• Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund. This inspection typically takes 3 – 5 business days.
• Approval and Refund: If the item passes inspection, we will approve the refund. The refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your financial institution, but it generally takes 5 – 10 business days for the funds to be credited back to your account.

5. Exceptions and Special Cases

• Damaged or Defective Products: If you receive a damaged or defective miniature bag model decoration, please contact us immediately at service@spcrg.com. Include photos of the damage or defect. We will arrange for a replacement or a full refund, including covering the return shipping costs.
• Custom or Special Orders: Custom – made or special – order items are generally not eligible for return or refund, unless they are damaged or defective. Please review the details of your custom order carefully before placing it.
• Sale and Discounted Items: Sale and discounted items are eligible for return, but the refund amount will be based on the discounted price at which the item was purchased.

6. Canceling an Order

• Before Shipment: If you wish to cancel an order before it has been shipped, you can do so by contacting our customer service team at service@spcrg.com. We will cancel the order and issue a full refund to the original payment method.
• After Shipment: Once an order has been shipped, you will need to follow the return process as outlined above to receive a refund.

7. Contact Information