1. Introduction
Welcome to SPCRG (https://spcrg.com/). We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, purchase our miniature bag model decorations, or engage with our services. By using our website or providing your information, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
- Contact Information: When you place an order, subscribe to our newsletter, or contact our customer service, we may collect your name, email address, postal address, and phone number. This information is used to process your orders, deliver products, respond to your inquiries, and keep you informed about our products and services.
- Payment Information: To complete a purchase, we collect payment details such as credit card numbers, expiration dates, and CVV codes. This information is securely processed through our payment gateway providers, and we do not store your full payment information on our servers. We comply with the Payment Card Industry Data Security Standard (PCI – DSS) to ensure the secure handling of payment data.
2.2 Non – Personal Information
- Device and Browser Information: When you visit our website, we automatically collect information about your device and browser, including your IP address, browser type, operating system, device model, and screen resolution. This information helps us optimize our website for different devices, analyze website traffic, and improve the user experience.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our website. Cookies are small text files that are placed on your device when you visit a website. They help us remember your preferences, track your shopping cart, and analyze how you use our website. You can manage your cookie settings through your browser options.
3. How We Use Your Information
3.1 Order Fulfillment
We use your personal information to process and fulfill your orders, including verifying your payment, arranging shipping, and providing order updates. We may also use your contact information to communicate with you about your order, such as notifying you of shipping delays or product availability.
3.2 Customer Service
Your information is used to respond to your customer service inquiries, provide support, and resolve any issues you may have. We may also use your feedback to improve our products, services, and website.
3.3 Marketing and Promotion
With your consent, we may use your email address to send you newsletters, promotional offers, and product updates. You can unsubscribe from these emails at any time by clicking on the unsubscribe link provided in the email. We may also use your information to personalize your shopping experience, such as showing you relevant products based on your browsing history.
3.4 Analytics and Improvement
We use non – personal information to analyze website traffic, understand user behavior, and improve the performance and functionality of our website. This helps us make informed decisions about website design, product offerings, and marketing strategies.
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your personal information with third – party service providers who assist us in operating our website, processing payments, shipping products, and providing customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
4.2 Legal Requirements
We may disclose your information if required by law, such as in response to a subpoena, court order, or government request. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
4.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner or successor. We will notify you of any such transfer and the new privacy practices that will apply to your information.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry – standard security technologies, such as encryption, firewalls, and secure socket layer (SSL) technology, to safeguard your information during transmission and storage. We also limit access to your information to authorized personnel who need to know it to perform their job functions.
6. Your Rights
6.1 Access and Review
You have the right to access the personal information we hold about you and review its accuracy. You can request a copy of your information by contacting us at service@spcrg.com.
6.2 Correction and Update
If you find that your personal information is inaccurate or incomplete, you can request that we correct or update it. Please provide us with the correct information and we will make the necessary changes.
6.3 Deletion
You have the right to request the deletion of your personal information, subject to certain legal exceptions. If you want us to delete your information, please contact us and we will review your request and take appropriate action.
6.4 Opt – Out
You can opt – out of receiving marketing emails from us at any time by clicking on the unsubscribe link in the email. You can also manage your cookie preferences through your browser settings to limit the use of cookies on our website.
7. Third – Party Links
Our website may contain links to third – party websites. We are not responsible for the privacy practices or content of these websites. When you click on a third – party link, you are subject to the privacy policy of the linked website. We encourage you to review the privacy policies of these websites before providing any personal information.
8. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a notice on our website or sending you an email. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:Email: service@spcrg.comAddress: 49 Cumberland Road, London E13 8LH, GB